If you change your mind about any items purchased you can return them to us within 14 days of the order being delivered to you, making sure that:
- Announce www.alynastore.com of your return intention by sending an email at firstname.lastname@example.org.
- Items must be returned within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Products are not washed or worn (and there are no signs of transfer of any make-up or other stains);
- Items are in their original condition and have not been altered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Made to Measure and Custom-Made products can not be returned and are not refundable, according to the legislation in force - Emergency Ordinance 34/2014, Art. 16, litera c.
According to OUG 34/2014 art. 16 letter c) – “…are exempted from the right of withdrawal stipulated in Art. 9-15 concerning distance contracts and contracts away from the business premises the following: […] c) the supply of products manufactured according to the specifications submitted by the consumer or clearly personalized […]. ”
Because we want you to be fully satisfied with our products, in some cases, we will make changes or modifications to the same product, if it is possible.
Please note that custom made products bought online can not be refunded or exchanged.
According to OUG 130/2000 art. 10 letter c) – “The consumer can not cancel these types of contracts […] c) contracts for the supply of goods made to the consumer’s specifications or clearly personalized products […].”
Please do not send your purchase back to us, if your choice was a Made to Measure or a Custom-Made product on our website. First you have to contact us to discuss about your complaints.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- According to the legislation in force (Emergency Ordinance 34/2014) on the products purchased at distance, you have 14 calendar days from the moment of receipt of the products to let us know of your intention to return.
Please return your items on the following address:
SC YLANA MODE SRL
7 Malinului Street, bl 4, sc D, ap 59, District 6, Bucharest, postal code 061215, Romania